USA Concessions
www.usaconcessions.com
USA Concessions Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
USA Concessions has 2.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Website. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Anonymous
Zanesville, Ohio
Usa Concessions Food Service Trailer Review from Zanesville, Ohio
Total nightmare. It was over 22 weeks after I made first 50% payment before finally getting trailer, after being told it would take 8 to 10 weeks. They wouldn't return calls. No communication from them. Right from the start wiring to exhaust fan had a dead short. I had to rewire. I had to seal the roof, leaked terribly. Plumbing is a joke. Other than that it's been good! I recommend that you go somewhere else!
Reason of review:
Order processing issue
Anonymous
WORST DECISION IN LIFE
WORST PLACE TO EVER GET A FOOD TRUCK! Do not waste your time or money! They will not give you accurate updates (they tell you they will). They won't return phone calls or emails for about a month, oh BUT the guy that actually is over building the truck sure will text you to say he's "in a meeting" but still won't return your phone call. HOW UNPROFESSIONAL to text me?! We are not friends! The office assistant (the only lady that answers the phones but never knows ANYTHING) is no help. Sales person was GREAT (but how else would they get you to agree to this scam?) Please don't make the mistake like we did. Go to a more respectable, timely, and responsive company. Trust me... you'll save a lot of time, frustration, and money (found a better, faster, company :)))!
Reason of review:
Order processing issue
Anonymous
Los Angeles, California
Positive Experience Review
I originally had a complaint about usa concessions, I am out of Arizona and I have since spoken with us at concessions and we have come to a resolution. USA concessions is working hard to resolve our issues.
Reason of review:
Good customer service
Anonymous
Los Angeles, California
USA Concessions - Food Service Trailer Review from Los Angeles, California
I am out of Arizona and am having the same issues with zach....he never takes my call or calls back...I gave his company 10,350 dollars to start my food trailer. this was back in June of 2014, it is now April of 2015 and I have yet to be refunded my initial investment nor do I have a food trailer. I was led by the same claims of 4 to 6 weeks for completion of my trailer. as time went on I heard nothing from the company so I had to constantly call to get updates on how my trailer was going. all I got was lies about where my trailer was in production and after Months of lies from Zach am my constant calling, the company sent me an email asking me if I would like to have my trailer finished by them or would I like a complete refund I opted for the refund and have not seen that one yet. I only have broken promises from this company.....if anyone wants to get ahold of me for my storyim at alpha.male480@***.com...
Reason of review:
Poor customer service
1 comment
Anonymous
Quincy, Michigan
PISSED OFF NO TRAILER>>>>
This seems to be the same situation we are in. Paid the 50%, plus the 25%, plus $2700 to add a smoker, and $850 to ad stereo and tv hookups. We have continually received the run around from them, we started this process back in November 2014. Contacted Lark United who builds the base trailers only to find out ours was not even built yet let alone ready for pick up like I was told weeks ago and that they would finish it by the 13th of Feb 2015. Please people keep sharing your horror stories with us about this company, I hate to see other people drug down the same path we are.
Reason of review:
Bad quality
2 comments
Anonymous
Georgia, United States
Concession Trailer Business, Zach in Georgia also sells Bunkers
Business called USA Concessions seemed to be great at first. Put our deposit down on our trailer after being told our trailer would be ready in 4-5 weeks. It has been over 8 weeks now and have the hardest time getting in touch with Zach to find out what is going on with our trailer. Many times they have said it should be ready by Wed no later than Friday and every-time it is never ready on the day he promises. We have missed 3 scheduled events in the area because he is still not done with our trailer. We were told to start booking events no sooner than a particular date (double book events). We booked events after that date but not double book, that would have cost us even more money. We have already lost $1000's. I am wondering if they will ever finish our trailer.
Pros:
- Very friendly
Cons:
- Told one thing and did another
- Never called back as promised
- Unclear when trailer will be ready
7 comments
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Wow, thought my experience was bad, at least I did get a trailer, finally.